At FERIAE, we do everything we can to help our guests across all of Europe with the consequences of the global COVID-19 pandemic.
We hope that you will be able to attend your current booking. However, as we understand the uncertainty of the current situation, we want to make sure you are aware of your options in relation to your stay.
You have the option to change your booking up until 40 days before scheduled arrival for a Ä 75 fee. You may re-book your vacation to the same holiday home in a different period, re-book to another holiday home or, if you wish, even to another holiday home in the many destinations offered by FERIAE in collaboration with Novasol.
If you wish to use this option, please contact us as soon as possible. Before getting in touch with us, we encourage you to consider which alternative arrival date and/or holiday home you would like to re-book. This will allow us to help you and other guests even more efficiently. Would you like to cancel your booking, such can be done against a fee, which increases the closer the cancellation is to the scheduled arrival date.
For more information on these options, please see the rental terms applicable for your booking. These can be found at:
Kindly note that in these extraordinary times, we are experiencing longer wait when guests are contacting our call centers via phone or email. Rest assured we are doing our utmost to handle contacts as quickly as possible.